Support
PanePulse support.
Review the checks below first. If the problem continues, email the PanePulse version, macOS version, the affected feature, and what happened.
support@panepulse.com
Email support
No account is required. Do not send process lists, screenshots, or diagnostic archives unless support asks for a specific item.
Email supportHelpful details to include
- PanePulse version and build number
- macOS version and Mac model
- Which surface is affected: app, widget, or Collector
- The exact action and visible message
Common questions
The widget says to open PanePulse. What should I do?
Open PanePulse once so macOS can register the signed Collector and publish the first snapshot. If macOS shows a Login Items approval, allow PanePulse and try the widget refresh again.
Why does a first network or disk rate show a dash?
A rate requires two counter samples and a time interval. PanePulse shows unavailable until that baseline exists.
Why can a process use more than 100% CPU?
Process CPU follows Activity Monitor semantics: 100% equals one fully occupied logical core, so a multithreaded process can exceed 100%.
How do I remove saved history?
Open Settings → Privacy & Data and use the history deletion control. The latest snapshot remains available to the widgets.